Tucson’s Complete Auto Repair Shop
See our services section for more details. We accept online service requests, please fill out our Appointment Book.
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Real Customer Reviews!
Our customers love us. Here are a sampling of our reviews made on Google!
Kiki Deuce Kustom Decals17:36 05 Mar 23Searching for a good mechanic you can trust seems almost impossible these days. So when my baby, a 2006 Saab Aero 9-3 2.8 turbo started messing up, I dreaded looking for a shop. I came across a review for Perfection Auto Works and read that they specialize in repairing Saab vehicles. So I took my chances and took it there. I can honestly say it was the best decision I could have made. They offer great customer service and reasonable prices, as well as no extra charges or outrageous labor fees. Not only did they replace my transmission, they also cleaned and detailed my car as well. I'm more than happy to say that my car is running better than it ever has before!! I highly recommend Perfection Auto Works! Extremely satisfied!danielle s00:36 30 Sep 22Mike is fantastic and really knows his stuff. My impalas transmission was bad, and I had purchased an extended warranty so was able to get it fixed but those companies can be a real pain to deal with. Mike went above and beyond to make sure everything that needed attention was taken care of and communicated with me every step of the way. They also cleaned and waxed it so by the end it looked brand new! It’s very difficult to find a mechanic you can trust, I’m so grateful that a friend of mine recommended this place. I see no reason to go anywhere else.Mark Kornachuk02:05 15 Aug 22We had a mysterious electrical issue that another maintenance company could not find plus some other mechanical issues. I talked to Mike on the phone and he was very knowledgeable immediately and told me exactly what they would do for each issue, explained how much time each issue would probably take and finally the cost. There were no surprises, the work was fast and efficient and they fixed exactly what needed to be done. No corners cut and Mike made sure to work with us on the issues he found upon inspection. Great company, i highly recommend them if you want quality work for a fair price.Josh18:11 09 Aug 22One of the best experiences with auto repair shops I've had. The owner Mike is straightforward and went beyond in not only getting my car in the shop in a timely manner but quick to diagnose and offer solutions. Unfortunately, I had a blown engine but he was able to source another and offer suggestions for what I could do. I opted not to replace the engine but if I had, I wouldn't have thought twice about trusting him with the swap and to make sure it was done right. He really knows his cars and even had insights on common problems for my specific make/model so I'd be aware of things to look for.David Li00:15 20 Jul 22Mike is super clear with the repair process and cost of my BMW brakes replacement. His shop is very busy, but he gets the work done within a few hours on my first appointment, I was expecting more than one appointment because inspection will also take time. Mike is a very straightforward and honest guy, efficient and would not sell you extra services. Thanks for adding me to your customer list ✌🏻Kevin G00:15 12 Jul 22I purchased an 80's classic car and brought it to Perfection Auto Works to have it inspected with a goal of having a mechanically sound and reliable classic car. Mike and his team went over the car and identified the items needing attention. I told Mike that I planned to exhibit at a car show and he could have the car for several weeks if needed, but I was really impressed when he completed the work in just a matter of days. On top of that he performed additional work at no charge and I left with a car that was running great and had a show-worthy engine bay. Thanks Mike and team for the great work - it is much appreciated.Bethany Sullivan14:52 21 Jun 22If you want good quality vehicle service there is no other place to go than Perfection Auto Works. I've been here three times and I've been treated great! Mike and his team are quick and they really care. It’s hard finding a mechanic shop that is honest but I trust Perfection Auto.Chris D02:09 09 Jun 22I’m the original owner of a 2002 M/B CL500 Sport. My car needed a 50k mile service, brakes etc.. and a complicated shifter rebuild. The work was completed in a timely manner and communication was very good. And the price was also fair. Highly recommended.Nicolai Stoopin19:01 23 May 22Their name says it all. I took my car in for a 60,000 mile maintenance and it was able to be completed in a timely manner. The staff was very professional and polite, and they clarified the questions I had about the maintenance. I would recommended this shop for any car needs.Gloria S02:10 22 Apr 22if you’re looking for a trustworthy, reliable, efficient auto shop, look no further. i was referred to perfection auto from a friend who’s been a loyal customer for a while. i couldn't be happier with her recommendation because this is the shop i’ve been waiting for my whole life. mike is thorough, a straight shooter, and incredibly fair and generous. my car had been having a variety of issues for a few months and i took it to several different shops looking for answers, just to be left right back where i started. at perfection, the diagnostic was free and it was evident they actually took the time and effort to find the problem(s). the issues were explained to me concisely and without condescension, and i had a few options to move forward. despite being booked up for weeks in advance (testament to their reputation), i was able to bring in my car the next week. mike gave me a hell of a deal on the work, got it done quickly, and even threw in a new battery at no extra charge because he knew it needed to be done. that’s the kind of service you’ll receive at perfection: honest work done right. and he’s got a 30 year old parrot, and that’s pretty dang cool.Emily Cartagine17:40 10 Apr 22I trust Mike wholeheartedly with my car. He is an honest mechanic with very reasonable prices and high quality work. I took my car in before setting off to drive cross country. I love that he gives me a call when there’s options of how to fix something or if there’s an issue we hadn’t discussed ahead of time. He explains what’s going on with the car and my options very clearly so I can have a good understanding and make informed decisions. I never need to go to another auto shop in Tucson.Michael Tobiya10:07 07 Apr 22After moving back to Tucson, it was hard finding a mechanic that was willing to work on my Bmw 7 series. They were either untrustworthy or refused to touch the car with a 10 foot pole but then… I found Mike! Not only did he tackle the problems that I came in for, he found and fixed some major issues that I didn’t notice. Mike respected my budget and we talked about every step that was going to be worked on. In the end my car looked and felt like new! I just want to thank Mike and his team at Perfection auto works for doing such a great job. I’m glad I found a shop I can trust for quality work.tanner hagstrom16:41 30 Mar 22I brought in my 08 C300 for general maintenance and Mike is the man! If you have any European beauty and want to take care of it, perfections is the place for you. Mike is a very professional but also a great gentleman to talk too. Gave me a great deal out the door, communicated really well and had it back fast.Marina Love16:09 29 Mar 22Perfection Auto Works off Speedway on Beverly in Tucson, AZ gave me the very best auto service I have ever received in my life and I am no youngster… I bought a 2013 BMW X5 that had been highly abused. I took it to BMW of Tucson for a nose to tail safety check. They found several issues but gave me such poor service (I got nothing but a run around, smoke blown up my backside and poor service from BMW of Tucson) and felt forced to find a second opinion. I was fortunate enough to find Mike, Tavo, Derek, Nelson and the rest of the guys at Perfection Auto Works. This place is aptly named. They went above and beyond and found many safety issues BMW of Tucson missed. They repaired all issues not under warranty. I ended up paying far less than BMW of Tucson would have charged for everything, including the issues BMW of Tucson missed. When I tried to get BMW of Tucson to honor the Federal Warranty on my DEF system, they refused. I asked them what it would cost out of Warranty. It took them two days to give me a price, with my having to reach out a second time, and then said that they could not get the parts to replace it, didn’t have any idea when they would and that they did not do any reworking or cleaning of the DEF system and pretty much hung me out to dry. Clearly they do not value my business. I called Mike at Perfection Auto Works and he immediately got me in. Clearly Perfection Auto Works values my business and has earned continuing business and my undying appreciation. Tavo got right to work cleaning and fixing the system. I paid a small fraction of what I would’ve had to pay the Dealership. My car is running amazingly well. If I am ever forced to go to a dealership again, it will not be BMW of Tucson. I will always choose Perfection Auto Works. I highly recommend using Perfection Auto Works for any and all auto issues. I can honestly say without a doubt, the guys at Perfection Auto Works truly care about your safety as well as doing the best they possibly can for the mechanical health of your high end vehicles. Thank you to all the great guys at Perfection Auto Works!Jacqui Hill21:30 28 Mar 22Very pleased with my service at Perfection Auto Works. They are honest and hard workers that really know what they’re doing. This is the only place in Tucson I found willing to work on my Saab. They treated it like their own and took care of issues with the vehicle beyond what I originally brought it in for. I thought I was going to have to sell my vehicle and now it is running like brand new. They completely extended the life out of it.Leo Shen00:34 17 Mar 22Brought my wife's 2013 Mercedes SLK350 for front brakes and in the process of a thorough inspection other issues were brought to my attention. Mike explained the issues honestly and was very transparent with the cost and procedures. After an outstanding customer experience, I brought my 2011 Nissan Murano in for brakes and an oil seal leak and tune up. I would highly recommend Perfection Auto Works and would not hesitate recommending their services to anyone needing repairs. Thanks Mike for a job well done!Rocky Garcia22:07 28 Feb 22Mike and his Team are awesome!!! I was looking for a reputable shop to work on my Porsche 928 S4. Being that it's becoming a collectible and increasing in value, and mine is well kept, my work was cut out for me. I should preface by saying I try to work on all my own cars (BMW M3, AUDI Q7 S-LINE, NISSAN 350Z) as much as possible and I can sometimes get a bit pedantic (meaning I care much about minor details) on how I do things and how I want things done - precisely, cleanly, and with attention to detail. So..... I took my 1988 Porsche 928 S4 to Perfection Auto to get quite a few things addressed and inspected. Being almost a 35 year old car, things start to accumulate rapidly that need to be looked at and replaced. Mike was honest and patient with my list of concerns and repairs. I believe he is one of the very few if not the only one in Tucson that is knowledgeable when it comes to 928's. He came up with a detailed game plan on what needed fixed now, what could wait, and what was not an issue. Every time I had a question or suggestion, he would explain and educate me and keep me updated on what was going on with the S4. When all was done, the car not only ran like NEW, but looked great too because they detailed it as well!! I value his attention to detail and the time he took to "get it right the first time." Needless to say, I also took my son's VW Passat and he got that running like new as well. I highly recommend Perfection Auto Works not only for their expertise, integrity, and professionalism but also the price was just right too!! Thanks Mike 🙂Lizeth Balderrama23:24 22 Feb 22Great Service. Had some issues with my Benz and Mike and staff did amazing . Car runs like new and saved $. Would not take my car anywhere else. Call Mike for you car needs.Rachel Stubbs01:30 18 Feb 22Mike and his team did an amazing job on my Ford Focus. It drives so much smoother and the car was detailed and waxed. Thank you, Perfection Auto!Steven Smith22:05 16 Feb 22Very knowledgeable and professional. Did the inspection and called me as he said he would. Explained what needed to be done and proceeded once I gave the ok. Very affordable and would definitely recommend to anyone who owns a Mercedes-Benz.Wil Kedrowski22:05 20 Jan 22Back in October Mike and his mechanics worked on my BMW to fix a small problem I was having with one of the windows. This week the same window was acting up, so I brought it back to Perfection. Mike's crew fixed the problem (which was actually a new problem, not the part they repaired) and Mike asked for no payment. Excellent service! Might I also add they returned my car to me looking sharper than it has in months. Above and beyond.Allen Du22:45 18 Jan 22One of the few places in town that know how to service Saabs. They tailor the service to your needs and can adjust depending on what you do/don't want done. Respectable people who do respectable work. Make sure to call ahead because they're SUPER popularcookie channel21:10 17 Jan 22Perfection is the best shop in Tucson. They actually care about the cars they service; they check their own work, and always give that little extra. For once, my car was fixed and didn't break down afterwards! Mike is super good and knowledgeable, and doesn't try to push a repair you don't need. Thanks for everything, Perfection! See you soon!Matthew Harmon16:19 22 Nov 21Mike is a man with integrity. I live in Los Angeles. I was looking to buy a Boxster I found at a local Tuscon dealership. I had the dealer dropped the car off at Perfection Auto for an inspection. The car checked out so I had him service it as my plan was to fly to Tuscon and drive the car back to LA. I arrived at the dealership and found the car not as advertised. There were issues with the paint that were not disclosed by the dealer. Mike told be straight up that he is a mechanic, not a paint specialist so he refrained from providing feedback about it beyond saying it was in good shape. Long story short, I didn't buy the car. A week later I received a call from Mike asking about the car. When I told him I didn't buy it, he insisted, without being asked that he would refund half the price of the service ($750). Integrity. Now if only he moved his shop to LA!Christian Beltran21:43 18 Oct 21Best place in Tucson! Spoke with Mike about my issues and he offered a great deal and kept his word. Very professional and took care of my car plus some other things while they had it, will definitely be going back.Jett C19:52 13 Oct 21Went to Mike based on the reviews and I brought him a Truck that had been neglected for 15 years. He took a look at the Truck, did a deep dive and he was straight forward from the start. The Truck needed major work and he took care of it. He is professional and trustworthy, and he took care of things outside of what we discussed as a courtesy. This man does business that way it should be done, and in todays world you can't put a price on that kind of value. I highly recommend Perfection Auto Works to anyone looking for a good honest mechanic. Mike will treat you right! Rob Cookeadamconner2719:18 13 Oct 21From the moment I called Mike he was such a help. Extremely knowledgable and professional when dealing with my Saab 9-3. He diagnosed my exhaust issues as well as brought a lot to my attention that also could be fixed that I had no clue about. If their professional attitudes and skills weren't enough when I picked my car up it was completely clean inside and out. I can't thank Mike enough for his dedication and care for my car. You can tell they treat their customers cars like their own which I really appreciate.Mike Dulaney00:48 08 Sep 21My car was having some issues. It would not start, didn't have the getup it used to and would not pass smog. I'm from out of town so I was looking online. I have had a good experience finding great mechanics in the pass. When I call Perfection Auto Works, Mike answered the phone and within a few minutes it felt like we had known each other for years. This is my daughter's 330ci. Triple A said the car may need a starter or an alternator. Mike and his team found that the battery that had been replaced about 2 years ago was not the correct battery for the car. They also found what was causing the slow responsiveness and took care of that. He also gave me a report on other things that should be looked at down the road. The whole transaction was taken care of with me being in California and he being in Arizona. If you have a BMW, Mercedes, Audi or Porsche by all means take it to Mike and the guys at Perfection Auto Works. I am very pleased with the work that was done on the car and I'm sure you will be too. On top of all detailed the car also. Thanks again to Mike and His team.Ning Zhang01:53 02 Sep 21Mike and his team at Perfection are great! Last week I was out of town and my Porsche stopped working. I called Mike to set up a tow to his shop, but based on what I told him was happening to the car he was able to diagnose my issue over the phone. Turns out it was a blown fuse. He saved me not only money, but time as I was not inconvenienced by having to deal with car issues during my trip. Thanks Mike!Kathleen Porter13:49 27 Aug 21My daughter was caught in a flash flood and had significant damage to her engine. We found Perfection Auto Works online and saw all the 5 star reviews and that they specialized in Mini Cooper repairs and decided to have her car towed to their shop. Mike was very thorough in his explanation of what needed to be done (engine replacement) and communicated with us every step of the way. He was diligent about following up with our insurance carrier to make sure they were handling our claim and he was incredibly patient with them even though their service was lacking. It took over a month to get everything done because the insurance company kept dragging their feet but when we finally got the car back, it worked just like new and Mike even had it detailed and put gas in it. Very happy with their service and would highly recommend them as a reputable shop who does quality work.Donna Bujnovsky18:49 19 Aug 21Perfection Auto Works is awesome. Mike Emery is absolutely wonderful to work with, and who I believe went above and beyond to obtain the parts necessary to complete the repairs on my vehicle. Mike kept me informed and explained everything that was being done while my vehicle was in his shop, and it looked like a brand new car when I picked it up; it runs like one too! Thanks Mike!👍Bill Geivett18:28 19 Aug 21I’d give 10 stars but only goes to 5. Mike and his staff are the best in the business. He’s handled regular service on my ‘86 MB 560sl for years and I wouldn’t take it anywhere else. They’ve always been honest with the work they’ve done and supported it with evidence to make sure I understood it was necessary. I loved that Mike explained everything so thoroughly because I’m not a mechanical guy. It helped ease my mind. Well, I sold it as Mike went out of his way and helped me find a buyer. In fact the trailer came and Mike helped arrange delivery and they picked it up at Perfection Auto this morning. I’ll be on the lookout for another car soon and I can guarantee you I will take it directly to Mike and his staff at Perfection. I am very grateful for their services and going above and beyond.Abigail Polus17:46 11 Aug 21Used this service when traveling through Arizona and needed help in a pinch. Mike was professional, punctual and was extremely detailed in all of his explanations. The reviews I saw online were all absolutely correct. This shop really knows there stuff and did a great job fixing my car and getting me back on the road at a reasonable price so me and my Porsche could get back home. Thank you all!!!Pu Tzu19:52 03 Aug 21Perhaps the best mechanic I’ve been to in 40 years. Friendly. Helpful. Honest. Fair. Mike is happy to share tricks and tips to get more life and enjoyment out of you special car. I think he even puts as much care into cars that might not be special to everyone. If it’s special to you, I’d say bring it to Mike’s.Sarah Bridges02:49 30 Jul 21This garage is phenomenal! Mike went above and beyond in fixing my car. He got my car into the garage with short notice, diagnosed the problems, and fixed everything by the end of the day!! And with great pricing too! I came in with my car making terrible noises and left with a quiet car! It's nice to find a business that you can completely trust and I for sure will be bringing my car back for any maintenance it needs. I would not go anywhere else!!!! I regret not finding this garage sooner.Ken Baker07:26 28 Jul 21Mike is great- upfront, provides options, and really knows what he’s talking about. I am confident he gives me the right recommendations and that the work gets done right. Serviced our BMW X5, best we’ve dealt with in 5 years living in 3 different cities!Seth Christopher Trout23:52 08 Jul 21Mike has been excellent to work with! He was prompt with getting my car fixed, explained everything on the phone so I knew exactly what needed to be fixed. He even let me know what wasn’t entirely necessary to fix so I was able to save some money. Even hooked me up with a student discount. Highly recommend!Kent Vella18:19 01 Jul 21Best auto repair shop I've found. Mike did an outstanding job. He contacted my insurance company and got every nickel possible, plus some. Did the work at less than half of what the dealership wanted. It is so refreshing in todays world to find someone as honest and professional as Mike. I HIGHLY recommend calling Perfection Auto Works Inc. for any car repair needsCourtney Holbrook13:42 30 Jun 21I needed a pre-purchase inspection done. The first place I called was not overly pleasant and was running 2-3 weeks out. Then I called Perfection Auto and Mike himself answered the phone. Despite being in such high demand, he performed the inspection and spent considerable time giving me a thorough report so I could make an informed decision about buying the car, which I did. At a later date, I asked Mike to service the car. I received the same courtesy during that process, and the car continues to run better than ever. You're in good hands with Mike. Highly recommend.Rielly Mars23:47 23 Jun 21I took my 1967 Mustang to Mike to have some front end and electric work done. He diagnosed the issues, gave me a bottom line price, and quickly and effectively completed the job. Very happy with this experience!Melina M15:40 17 Jun 21Ever since one of my family members recommended Perfection Auto Works, I don't think I'd ever find a better mechanic. Every time I bring in my BMW, I am always satisfied with the quality of work done. Mike and his team are always up to the task and inform me about everything regarding my car. I've never had a bad experience just like so many others. The service is amazing, fast, efficient and precise. I hate to see any bad review, since their service is always on top of things. On behalf of all the other great reviews and myself, I say trust us and come to Perfection Auto Works. Definatley my go to Mechanic!Francisco Leon23:51 24 May 21This is the only automotive repair shop you need to use! Mike and his crew took excellent care of my 2000 Volvo, leaving my vehicle looking and driving like new. I am extremely pleased with work done by all at Perfection Auto Works Inc, and will only use them for my future automotive repair needs. As a 24 year military veteran, I am happy to report that this location is friendly to all service members.Tessa Marie22:08 10 May 21these guys rock! They have a great bird that is very sweet and entertaining. They have done so much for my car and at amazing prices. They practically brought my car back to life. Without them I wouldn’t be driving my car. I highly recommend these guys.Angelo Romeo19:16 22 Apr 21Excellent service! Made my 2010 f-150 run like new. They thoroughly examined my truck which I have wanted a mechanic shop to do for years but none ever did until I brought it to Mike at Perfection Auto Woks. Very good communication every step of the way. A solid five stars. Thank you.Rhonda Argo04:34 18 Mar 21I am a single woman and have had issues with mechanics. My daughter looked up Auto service shops that work on MB and referred Perfection Auto Works to me. I took my car in and Mike set my mind at ease. He diagnosed my car, gave me a quote, and told me other options if I didn't want to put a great deal of money into my vehicle as it is 2006. I left well educated and informed. I have sent both of my daughters to Mike and they have both had great service, and amazing things to say about the quality of service. I will continue to use Mike as well as refer any of my friends in need of an Amazing mechanic. Thank you Mike and Perfection Auto Works.Honey Kellywood04:25 18 Mar 21My Mother and sister have taken their cars to Mike and swear by his work. I live in Chandler but have had issues with mechanics taking advantage of my limited knowledge, so I decided to drive to Tucson so Mike and Perfection Auto Works could work on my vehicle. They were kind enough to squeeze me in last minute. They did a free inspection of my car and then called to let me know the issues and give me an out the door quote. My car is driving like it is brand new, it drives like a dream. They washed and cleaned my vehicle which I truly appreciated as this was above and beyond. Mike also took the time to give me some tips and knowledge on how to keep my car running smoothly. I truly appreciated the time Mike took to explain what was done to my car and how to maintain it so it holds up for a long time. I will recommend Perfection Auto Works to anyone in need of a Great mechanic. Knowing the Mike and Perfection Auto Works will take car of my car services eliminated one stress out of my life.Jared Hill19:38 24 Feb 21I came in for a second opinion in regards to some vehicle woes. The estimate from the first place included a replacement of all 4 shocks (the rear shocks were leaking fluid, the front shocks were already replaced 2 years ago), along with a slew of other dubiously necessary repairs and replacements. Here at Perfection Auto Works after their free inspection they were very clear with the things that were in need of maintenance but were not pushy nor did they incline towards preaching imminent doom. The necessary things to be done included: an alignment, a new idler arm, replacement of only the 2 leaky rear shocks, a break fluid flush, and in their initial inspection they thought the left front wheel bearing was loose - needing replacement. When it came time to get the work done their technicians re-inspected the wheel bearing and decided that their initial inspection was incorrect, and that it was not, in fact, necessary to replace it. The fact they told me this, instead of doing the frivolous work and racking the bill up, is exceptional. There is an economic issue called Information Asymmetry Theory that entails industries such as this, where the experts, (the mechanics in this case) possess far more information than the consumer, and because of this can wield this information imbalance against the consumer's interests. This problem exists in a lot of markets, especially the used car market. With this knowledge in hand I am exceptionally untrusting of doing business in markets where I have little knowledge. Ultimately, the only way for consumers to combat such an economic problem is through the review process which can incentive producers to compete in regards to their reputation of honesty. Perfection Auto Works in my case used good faith in our exchange, and in return I hope to convince others to skew the market towards preferring such business models. That was a lot words to say simply that Perfection Auto Works are good folks and have earned my trust, I hope that means something to those who read this review.Trevor David Henson18:24 11 Feb 21Perfection Auto Works has been a great place for my car! My Mercedes-Benz needed a lot of repairs, deferred maintenance, etc. They worked with me and were able to fix all my issues for a great cost! The dealer would have cost me an arm and a leg for what I had done! Mike has been a great contact and is always there when I have a question! Even the smallest of issues they have taken care of in no time! I highly recommend Perfection Auto Works to anyone who who needs service on their vehicle! Thank you Mike and the Perfection Auto Works Team!Lauren LeBeau17:46 21 Jan 21Perfection Auto Works is without a doubt the best auto repair service I have ever used. Mike and his team are very professional and knowledgeable. On my first phone call to Mike, he was able to diagnose the problem with my VW before having even seen it and I was impressed that knew all the details of my car's make and model. I have been taking my car here ever since, even for a simple oil change. Mike is honest and I never feel like he is trying to sell me things I don't need. He and his crew are extremely efficient. Highly recommend to anyone.Ross Morton20:07 05 Jan 21This place, specifically Mike, sapped my mom out of thousands of dollars over the course of about 8 years. Mike was very persuasive, and kept my mom coming back for irrelevant repairs to the tune of $75/hr labor. Many repairs were not completed or just done wrong. Mike is indeed knowledgeable, but he is greedy and always looking to push people into unnecessary upsales on simple repairs. I don't think his technicians are the sharpest knives in the drawer. edit: holy customer service batman! the response from the owner displays all the necessary evidence to stay away from his shop.Maureen H20:13 01 Dec 20I am glad I found Perfection -- and I highly recommend them to anyone. I first went to Perfection when I was selling my car and the buyer set up an inspection with them. Perfection went over everything thoroughly and identified an issue that my regular mechanic had never brought to my attention! With the sale of the car on the line, Perfection went above and beyond to coordinate with me and the buyer to get this issue fixed. They fit me into their busy schedule and put everything in good order to make the sale! Thanks, Perfection!Andrea Malerba06:23 20 Nov 20Perfection Auto Works lives up to it's name. Mike was able to squeeze me into the shop schedule after my clutch unexpectedly went out on my Wrangler. A few hours after drop off, I was called with a quote that included the necessities, as well as options/recommendations to add on what will need repair in the near future. For example, since my transmission was being taken out he recommended replacing a seal that would save me from having to pull out the transmission again next year, which I am very thankful for. This shop runs on time and with efficiency. Unlike many businesses, there were no surprise costs and my car was ready when he said it would be. Look no further for a mechanic shop, Perfection Auto works is fair, honest, and reliable. As a side note, if you have the means, get the wax job! My 2011 came back to me looking brand new!Margo lm901304021:08 19 Nov 20I am writing this review after dealing with some very complicated issues regarding my 2000 Porsche Boxster. After running poorly for more than a year, I am extremely pleased and grateful for meeting Mike and finally getting my car repaired at his shop. As a retired internist, I appreciated Mike’s approach to problem solving. His assessment, diagnostic skills and spot on summary of the needed repairs was very impressive. I also appreciated the way Mike took a detailed history of the problems, asked questions, then made a preliminary diagnosis. After examining the vehicle, he listed the possible diagnosis for each of the problems. He then gave me an accurate estimate for the repair and prioritized them in order of importance and cost. To me, this made all the difference when I was facing repairs on my 20 year old car. Mike is: -a talented master mechanic -very easy to understand and to work with -communicates well -honest, fair and trustworthy -his knowledge, skills and judgment are priceless. -he loves what he does and it shows. My car is fixed. I am completely satisfied. Thank you Mike & Perfection Auto Works!Lani Mayer22:15 18 Nov 20Mike is the man! I took my Honda Element in and there were definitely some issues to be fixed but mike communicated with me before he did anything and was honest about what he felt really needed attention. I feel like I’m driving a totally different car now! It rides so smoothly! The prices are so reasonable and worth it for the incredible service! I am SO glad I took my car to the team at Perfection. They really do strive for perfection. There is no other place in town I’ll be taking my car for service. Thank you Mike and the Perfection team!Larry Dunville17:20 11 Nov 20First experience: I had a brake squealing problem (chronic problem with 911's) with a new set of brakes from Perfection and Mike kept at it until it stopped. No excuses, no extra charges, he just made it right. Second experience: I had the 60K service light up on the dash. Called Mike for an appointment and he said he already did it all at 55K when he did the brake job. Mike told me to come in and and he will turn off the warning light at no charge while I wait!!! It's nice to find competent, honest vendors. His prices are not cheap but they are fair. Skilled mechanics cost money and if you want good people working on your Porsche, be prepared to pay the price. Besides, his rates are a whole lot less than the dealer. Thanks Mike, it's a pleasure to do business with you.Annahita Miller21:48 09 Nov 20An overwhelming positive experience. The best car garage I've been to in the Southwest region. They have great customer service, they are extremely knowledgeable, and timely. Also, Perfection Auto Works tries to make the cost work for their customer. They really care about your car and their customer.Haydn G-S05:38 09 Nov 20Perfection Auto was recommended to us to provide a used-car inspection. Mike was thorough, honest, and super educational about our prospect. He ended up saving us thousands of dollars in repairs in a car that was over-priced. I'm forever grateful to his outstanding customer service and genuine caring! He is now our mechanic to a better used car we bought, as I can't imagine having anyone else i can trust. No BS here. You can count on honesty, respect, and a fair deal. Mike is more eager to help you understand your car, than anything else. Trust me on this. You can trust Perfection Auto!John Louis Gengler20:31 21 Oct 20Great people and very reliable. Very nice and professional with a great value. I brought in my Jaguar and they helped me get the car started again.James Swift18:47 14 Oct 20Mike Emery at Perfection Auto Works is great. He managed to fit me in when I told him I was going on a trip within the week and had a "Service Engine Soon" on my BMW 135i. I was close on brakes so I decided to have them taken care of. Mike is happy to fix your car, but what impressed me the most was, he also told me how to improve my car with different parts selections. I got in the habit of just going to the BMW dealer for service. It seemed as though each time I was working with a different service advisor and manager. I look forward to working with Mike and Perfection Auto Works long into the future. Thanks MikeKaren Cannon20:39 07 Oct 20WOW! From Creeper… to Keeper, this is an entirely different vehicle now!!! I’m no stranger to Porsche, in fact this is my 9th one. But the performance was so woefully lacking, I’d decided to take it to an independent Porsche mechanic, have the required maintenance done, then sell it. BUT… after an astounding transformation by Perfection Auto, this is now my favorite Porsche by far — a total pleasure to drive. And a surprise bonus, they had beautifully detailed my car before I picked it up. And, NO it is no longer for sale!! I highly recommend this very capable (and competitively priced) shop.Neena Cole17:35 07 Oct 20By far, the place to go if you want a reliable & knowledgeable mechanic(s). There’s a reason behind the month or more wait for an appointment. Mike is the guy ! He went above and beyond to fix up my beautiful Mini Cooper. And my goodness, by far one the most straight forward people I’ve ever met. He has knows his stuff and gives you the best deal possible for whatever work is done. He isn’t running a circus, he runs a legit business. And lemme say, my car is running SOOO much better than before I brought her in. My go to guy from now on ! 😊 thank you so much Perfection Auto 🚘 P.S I’m in love with your bird Nelson 😊🐥Bob Weil16:40 30 Sep 20I have been going to Perfection Auto Works for over 15 years and can’t say enough good things about this auto repair shop.... My cars have never run better and I highly recommend this great auto repair shop for ANY car issue you might have. Thanks Mike Emery and Perfection Auto Works Bob WCash Causa22:40 15 Sep 20Best place hands down! They fixed everything that NO OTHER MECHANIC could figure out and they did quick fast and in a hurry! Highly recommend them!Austin Petrick04:47 28 Aug 20Very satisfied with my experience. My vehicle was diagnosed within a timely manner and Mike was very straightforward with the problems and my options. Made me realize how dishonest other mechanics can be. Couldn't be happier with the work performed and they went above and beyond to make sure I was satisfied. I highly recommend and don't plan on going anywhere else now.Rick Yang23:32 09 Aug 20This place is the best auto shop in town. We have a 2004 BMW X5 that has an oil leak from the oil pan due to some sort of "genius" who stripped the oil drain plug and put on a very odd screw. Mike suggested that he could rethread the drain hole instead of replacing a whole oil pan unit which saved us a couple hundred dollars. The car has not left any oil stains on the drive way since then. We really appreciated Mike's professional suggestion and the extensive knowledge.Paul I18:05 25 Jul 20My 25-year old Camry went in old and tired. It came out new and peppy. I'm not exaggerating. There was a laundry list of things to be done. Those were all completed plus a bunch of unbilled extras like thorough wash & detailing, floor mats, wheel covers. I can tell Mike loves my car as much as I do. When I first called I knew this was a good place, because he told me a price range, but he needed to see the car first to see what was going on with it. Many places will give you some quote without inspection. I have tried many shops, but will go back here because I trust them and they stand by their work. This was demonstrated by the quick replacement of a bad new part. They honor their name with the work they deliver, truly striving for Perfection!Lewis Chick14:07 23 Jul 20Our 2008 BMW X5 transmission was giving us problems. We first went to BMW. The quote was $10K to replace it. BMW recommended other items that needed service. Total was more than $12K. We looked at several BMW repair shops. Mike at Perfection Auto Works gave us some of the best options. There was no guessing. He knew what was needed. First he searched for a transmission. He found one with half the miles of our old one. They put it in and gave it a 23 mile test drive around Tucson. Perfection Auto Works also did other required maintenance while they had the SUV. They accomplished much more than BMW quoted at half the price. Don't waste your time anywhere else. This is the place.Nick Filiberti19:47 14 Jul 20I have been here twice to get work done on a car and each time the work was a big workload and was finished very quickly and done correctly. These guys here know how to get stuff done on time with precision/quality. Whenever there is an issue it is settled and diagnosed before you get the car back, ensuring a job well done. One thing i noticed was the pure honesty and raw advice which you don’t see often with many mechanics. Very satisfied with the work here and don’t plan on going anywhere else again.William Stewart17:20 11 Jul 20Excellent service for my Porsche. The service was superb and they found a couple things that my service in the Bay Area had missed. The pricing was appropriate and there were no surprises. I was very impressed with the punctuality of the place. I think that this is a reflection of their realistic appointment schedule. I am bringing in another vehicle soon and would recommend them to anyone.william Mattox00:28 10 Jul 20Long story short(er), have been through a slew of BAD mechanics. Ruined cars and zero knowledge. The fellas here at Perfection are TOP NOTCH. Once I got my 81 Bronco I knew I had to find a quality shop with people who know up from down. Mr. Emery and his crew are the best. Professional, intelligent and about every darn thing about all types of cars. I trust them completely to get the job done, RIGHT, the first time. As a veteran, I appreciate the courtesy and no nonsense attitude in this shop. Prices are fair, and the work is second to none. I will never go to another shop. Mr Emery and his team are real Americans with real American work ethic.Kent Miller23:20 09 Jul 20Mike Emery at Perfection Auto Works is great! I brought my vehicle in for a pre-purchase inspection to make sure that I wasn't making a mistake. Mike knew the car inside and out much better than the dealership. I bought the car, and ever since, Mike has kept it in top condition. What you can expect from Perfection Auto Works is this: Absolute Honesty, Meticulous Attention to Details and Excellence in all Work Performed, and Outstanding Customer Service! You will not go wrong by entrusting your car to Mike. If you care about your vehicle--definitely take it to Perfection Auto Works!!!Mike S.22:10 08 Jul 20As my BMW has gotten older I've been looking for an alternative to the dealer that has experience working on these vehicles and fair with pricing. Perfection Auto Works is the place. I called Mike about an oil leak on my 128i and he was honest in his assessment of the issue from the start. After taking care of that he has helped me prioritize other things with my car to deal with down the road and I feel like he's looked out for it as if it were his own. I've been back again for other repairs and plan on continuing to use them in the future. Thanks again Mike!Erik Gilbert00:27 08 Jul 20Perfection Auto Works repaired my 2002 BMW after a coolant line failure. Mike diagnosed the problem and also recommended other repairs while having the engine disassembled. Mike is a great communicator and I was always made aware of where the progress of repairs were at. Might not have been the cheapest shop to visit, but you get what you pay for. My car was also washed, waxed, and detailed before being delivered to y house! Thanks, Mike. Good job!cliff hoefener02:54 06 Jul 20Recently, I took my car (Toyota Camry) to Mike Emery owner of Perfection Auto Works for some needed auto repair & maintenance. Mike & his team expertly performed a complementary 26 point check to pinpoint any needed repairs. Work was done promptly, professionally, & as the namesake states w/ perfection. Mike is very affable as well as extremely knowledgeable providing quality workmanship. He even has a Sunday Afternoon Radio Show (on 1030 A.M. Radio) using his time & expertise to offer helpful, friendly advice on Automobile issues. The shop also went beyond most & did extras at no charge such as fix hood latch, inflate tires w/ correct PSI, & clean car/windows. I was extremely happy/satisfied w/ P.A.W.s service & would recommend them to anyone for an honest, reliable, & worthwhile experience.nperkins25 .02:28 02 Jul 20Would definitely recommended this place to anyone who needs some car work. Very professional and efficient, they got me in and got my car fixed up in the same day, took time to explain everything, and was extremely easy to work with. Definitely will be a returning customerAubrey Anderson19:12 01 Jul 20I've been going to Perfection Auto for about 6 months now and I've received the best service. They are amazing people and do a really great job on my car. I even got a free detailing last time I went in. I highly recommend this place if you are looking for reliable and honest work. Thank you so much for taking car of my car!Irma Pierce17:46 15 Jun 20I am so grateful and excited to finally have a home i can take my sick car to without worrying about getting taking advantage of lol... which has happened too many times to count...Thank You Mike and your wonderful staff for taking great care of me and my car... 🌟🌟🌟🌟🌟Carlos Pandis17:44 08 Jun 20I bought an used 2005 convertible Mini Cooper but with some sensor lights and brake problems that I was unaware. After going to three different shops and spending way over thousand dollars the lights stayed on. So I searched again and found Perfection Auto Works. Bottom line, they fixed completely the sensor system and now I feel safe and happy driving my beloved Mini.1215 Priority20:57 02 May 20If I could rate Perfection Auto with a 20 I would. My car had a second home here and was taken care of excellent! Mike and his team went above and beyond. I am positive I wasn't charged for certain things. I know I probably did not tell you enough.. Thank You.Allie Deemer21:00 24 Apr 20I had a great overall experience here. They gave me a good price, they were professional and they were quick. I felt very comfortable leaving my car with them and when I got it back it drove like new! I highly recommend taking your vehicle here!Nick Jimenez17:52 15 Apr 20Just moved to Tucson about 2 weeks ago from California and have been nervous about finding a new mechanic that I can trust. However, I HIGHLY recommend this shop. Mike gave me great pricing and detailed explanations as to what was going on with my car as well as explaining everything that was being serviced on my car. I am grateful to have found such a trustworthy shop that gives great pricing and great customer service. Thanks a lot guys, I look forward to seeing you soon !James Freeman00:12 27 Mar 20It’s all in the name. I don’t know how you they improved on the perfect work they did last year, but somehow they did. My wife LOVES her 328ic and is very particular about who touches it. It takes an uncommon skill to impress her. Perfection has surpassed that bar. Mike and his team have restored her baby to its agile motoring roots. She has never been happier with its performance. She bestows her highest accolades on the Perfection Team and superior work they deliver. This shop should always be your first choice.Patricia Hirsch21:21 05 Mar 20From the moment I drove in, I knew I had "arrived" at the finest auto repair shop I have been to in decades! They explained the why's and how's of what my car needed and while I basked in the glory of all the beautiful cars there, they fixed mine in no time. And now I am "back in the saddle again"...and my pocketbook was never happier. PatPapiloco 121:20 27 Feb 20After being recommended Perfection by a good friend, I took my Mercedes in and was given prompt, courteous service by Mike. When I went in, I was pleased to see the certifications from numerous auto makers indicating his knowledge in working with these intricate machines. Honesty and pure professionalism is what I was given and that led me to trust Perfection. And when I took my Benz in for service today, Mike treated me with the same friendly respect that I value. That is why Ill only bring my Mercedes to Mike at Perfection Auto Works. I highly recommended them if you are in need of an honest and reliable auto shop for your Mercedes or other high end car! Thanks Mike!Sandy Welsh22:45 25 Feb 20Perfection Auto has been taking care of my older SLK for 4 years now. The car has some customized features. I needed to replace the chrome wheels and it was not an easy task to get wheels that fit correctly. Mike did extensive research and found wheels that fit and look great! Thank you Perfection Auto!Stefanie Smith16:24 19 Feb 20Being able to find someone who knows how to fix a German car and do a great job is difficult as is, but Mike does it every time. If we have issues with my Jetta at anytime we don't worry about it because this business takes care of it. Mike has every right to brag about his business because he knows what he's doing. Got a German car and have issues? This is the place. Don't believe me? Scroll down and read the other phenomenal reviews they got. They are called perfection auto works for a reason 🙂Aaron Spowart14:37 13 Feb 20No beating around the bush. I loved that about Mike. When I took my 95 Jeep Wrangler to Perfection 4 years ago there was a long list of thing that I didn’t have the knowledge to fix on my own, nor did I have the time. I appreciated his dedication to safety ,as a first priority. Not only did he fix all of my Jeep issues, he made my 20 year old 4 banger run like new. Truly outstanding work at a reasonable price. After 4 years and a few minor things that I could fix myself, it’s time to take it back in to Mike so he can work his magic again. If quality is what you are looking for then look no further.Badda Bing23:23 05 Feb 20I called these guys up and I spoke with Mike. He tried to walk me through my cars Problem, but we both decided that it was way out of my league of trying to fix it myself. Mike found a problem with my top not closing and he suggested some maintenance as well. I have been to BMW and I have gone to other BMW local shops and I have to say, Mike and his team are legit, and they did a great job with my car and I have now found my mechanic for life. If you’re looking for a BMW mechanic that knows what they’re doing and not to worry about what to charge you upfront, then call these guys up, I believe it in their work and they are truly honest guys.Christian Kesselring23:32 24 Jan 20Great experience with Mike getting a pre-purchase inspection on a Porsche 944 Turbo I bought essentially sight-unseen. Very thorough and honest, and fair with me on the one major repair that was needed. Thank you!Madeleine Billy Haas21:14 21 Jan 20Perfection auto works is great. The owner, Mike, is extremely knowledgeable and goes out of his way to make sure you are satisfied with work being done on your vehicle. He will explain what needs to be done and what should be done and will not try to sell you something you don’t need. We are new to the area and we’re very happy to have been steered in direction.Kari Campbell00:20 18 Jan 20Mike responds very quickly to my phone calls and has been great about getting my car in to be checked. My BMW Z3 is old and needed a lot of care. Mike was very diligent and helpful in figuring out what the problems were and getting them fixed. He went above and beyond in helping me the day my car tire blew out after a night shift at work. His prices are very fair and he does a great job.Andrea Moreno New16:48 16 Jan 20My husband and I recently moved to Tucson for school, and I was hesitant to take my car to a mechanic I didn't know. However, I found Perfection Auto Works through their great ratings and have had nothing but positive experiences with Mike. He's honest and reasonable in his pricing. He works really hard to get you in as soon as possible, and I'll continue bringing my vehicles to him.Josh19:18 12 Dec 19Outstanding. Mike and all the mechanics are incredible. After dealing with Mercedes dealership garbage and searching for the right mechanic I saw all these awesome reviews and scheduled an appointment. Hes the most knowledgeable and honest mechanic I've ever had the pleasure of doing business with hands down. If you want perfect work done on your vehicle without getting the run-around and a bunch of stuff you dont need, go see Mike he'll fix the problem.Marisa Flores20:06 21 Nov 19I went to perfection auto works with my boyfriend recently and it’s the best shop I’ve ever been too. I’ve had bad experiences at other shops with where they tried to scam my mom and my boyfriend. Mike is extremely friendly and helpful and his shop is always busy for a reason...... Because people trust him. His shop has a bunch of really cool stuff, the best part is he has a really cute bird named Nelson, he’s so cool! 5 Stars!!!Natalie Rivera Cardenas14:47 14 Nov 19I always bring my vehicle here for service. The crew always does a great job and everyone is very friendly. You can tell they are very knowledgeable about domestic and foreign cars. The owner is also very loyal and willing to work things out with his customers. I definitely recommend this place!robert stark15:07 12 Nov 19Quality, professionalism, integrity, class, honesty and concerning are just a few of the superlatives that come to mind when I think of Mike and Perfection Auto Works. We recently moved to the Tucson area from Bend, Or. and I needed a repair shop for my Porsche 911. After reading the reviews on line, I decided to take my car to Perfection. It was one of the best decisions I have ever made. Mike diagnosed my car perfectly, saved me money on the parts, serviced and fixed a problem my mechanic in Bend said would cost about about three times as much to repair. My wife had a problem with a rim on her car and I thought I would have to buy a new set of rims. Mike was able to fix it and saved me a ton of money.This is the only shop my wife and I will use for service and repair on my Porsche and her Mercedes.Nypsirc .19:41 08 Nov 19I have to say, after taking my car here twice for routine maintenance I can think of no other place I'd rather go. Mike and his team are honest and have fair prices for their service. I would not hesitate to recommend.chris N13:45 16 Oct 19Mike treats everyone like they're family. As honest as they comeMaryAnne Lorenz19:29 23 Aug 18We bring our 2011 BMW 335is for service & maintenance to Perfection Auto Works. I would highly recommend Mike & his crew. Mike is very professional, knowledgeable & honest. He pointed out issues in the vehicle that our local BMW dealership failed to inform us on & address when the vehicle was under warranty. It is difficult to find an honest mechanic & we know that Perfection Auto Works are extremely honest & trustworthy.MARIANO BARELA23:28 14 Aug 18I have been dealing with Mike at Perfection Auto Works. He is professional, knowledgeable, courteous and very helpful. I am very sure that his employees are a reflection off of him. I took my Mini Cooper to them and am very satisfied with there work. My wife went there personally and was also very well impressed with the friendly and professional treatment she received there. Anyone with mechanical problems should make this shop there first choice. We are glad we did!!Tina Wrinn23:57 13 Aug 18Moving to Tucson just weeks ago, I was concerned about finding a great shop that would service basic needs as well as anything major on my truck. While listening to a local radio talk show I heard an ad for Perfection Auto and then researched any reviews on line. Today I took my truck in for a physical and oil change. Mike was great and gave my vehicle a great check up with a few pointers to make it last well into 6 digit mileage for a long time. Prices are fair for the time they take to check things over thoroughly and do an oil change. I am happy. Thanks also to Joe and David and anyone else down there doing a great job on vehicles. Sincerely, Tinajulia devaughn01:25 10 Aug 18What great service! These guys really know what they're doing. It was a pleasure doing business with them and I'll recommend to everyone. All the staff is friendly, personable, knowledgeable and professional. They even detailed and delivered my car! They made my experience easy and convenient. Thank you Perfection Auto Works!Matt Ragan06:07 27 Jul 18My wife and I are new to Tucson and was in need of an auto mechanic. I looked up best auto mechanic in Tucson and perfection auto works came up with over 250+ amazing reviews. So I gave Mike a call he was booked solid for two months but took my car in anyway and had it fixed the very same day. Most excellent service I have ever received. I will not take my car anywhere else. I would recommend him to friends and family. And we will go back there for service on both of our vehicles when needed. it’s nice to know that there are still honest auto mechanics out there that won’t do you wrong and sell you things you don’t need. Thanks mike😁jan moon14:57 11 Sep 17The whole team is extremely friendly and with the student discount he gives and his overall price were the lowest I found in Tucson! Definitely going back!DANA YENTZER05:01 01 Aug 17We own a low mileage, immaculate 2005 330CI convertible that needed maintenance we were not even aware of. After Mike and his team inspected it thoroughly, Mike provided a very detailed, but clear and understandable, estimate for the repairs and compliance with the BMW maintenance/service schedule. Mike's estimate was broken down into options for us to consider: one option was to do all the maintainance at once; another option he provided was a progressive schedule to take care of the immediate issues in priority, thus allowing us to budget the rest of the non-critical items as we had time to work through. Mike also gave us the time to ask questions to make sure we completely understood all that he and his team needed to do to repairs on our 330. Finally Mike gave an honest projection of the time his team would need to accomplish the work and kept us up to date the progress they were making during the time-frame he stipulated. On the exact day of the anticipated completion, the car was ready for our inspection and Mike's review of the work accomplished; comparing the final cost against the original estimates, Mike allowed time for us to ask any further questions. We drove away with a "new" 330; we received much more than we expected. Mike and his team are truly honest in every way; they know BMWs inside and out and have a passion for this brand of automobile. The 330 left their shop completely cleaned and detailed; there were items not even on the estimate that were attended to without charge. For every dollar one spends at Perfection, one receives three dollars in returned value. Mike is a "stand-up" man which is duplicated throughout his team.Daisha Rae21:01 08 Jun 17Above and beyond excellent customer service. My car was in terrible condition when I brought it to mike. I needed to have my car to drive back to California , and I wasn't supposed to be ready until Monday. But these mechanics made it happen in a couple days. Very blessed and thankful I took my car to perfection auto works because I wouodnt have had a car if I didn't ! Very thankful for these boys 🙂 please if you have a BMW I really recommend taking it here in Tucson.Dale Marquart23:59 20 Mar 17Perfection is amazing. We are new to Tucson and we needed a shop for our Mercedes R350. The reviews for Perfection were good so we took the car in for its regular maintenance. The team did an outstanding job not only with the scheduled maintenance, but also on giving us guidance on how to fix some nagging issues that the dealership had given up on. The prices were very reasonable (and well below the dealership), the work was done professionally and on time and the car ran great. We liked it so much that we've took two other cars in for work and got the same great results. Highly recommend it.Ely Zaslow16:51 09 Mar 17Went in recently for a vibration issue on my 2001 530i. Mike was engaging, analytical and thorough in his work. He did a detailed and well documented inspection resulting in some other important issues (like brakes) being identified and repaired. Some folks who worked on the vehicle previously didn't do such a good job! Because I live in NM and the weekend was approaching, we didn't have time to get into the more extensive suspension work which would correct the vibration. Nonetheless, the work Mike did have time to complete improved the problem significantly... a pleasant surprise. I'll be back next month (and hopefully for all future work) to complete the project. As we prepared to leave the garage (literally pulling out of the parking lot), one of the front headlights blew. Even though Mike had already stayed past closing, he saw we were having an issue and came out to assist us. He then went back into the shop, came out with a new bulb, and replaced the bad one. He most graciously did not charge for the bulb or the labor! I am looking forward to an ongoing relationship with Perfection Auto. I trust them, prices are reasonable, and Mike and his staff are pleasant and responsible.